The breach in the system built for Pandemic Unemployment Assistance payments was revealed last week, when a claimant reported that she had stumbled upon personal information for thousands of applicants on the state’s website, including names, addresses and Social Security numbers. The claimant told her state representative, who reported it to the Illinois Department of Employment Security.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.