City official offers good news on workers’ compensation reform – Chicago Sun-Times*
Chief Financial Officer Jennie Huang Bennett traced much of the savings to what she called a “nurse triage system.” When an employee calls to make a claim, a nurse walks them “through the incident” to “help determine whether a claim was needed,” she said. “This process alone [produced] a 30% reduction in incidents being converted to claims.” She openly acknowledged it’s not “sexy work,” but argued it’s “incredibly important nevertheless.”