IDES has a long history of fiscal mismanagement, failing to recover $115 million in erroneous payments last year and $450 million between 2012 and 2016. Audits have repeatedly found mismanagement, including allowing claims to go unanswered for more than two months.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.