The clerk’s office under Brown has long been criticized for the inefficient manner in which it handles many public records, relying on paper documents that would many times go missing. This archaic method has been an issue for years, but it’s only grown worse during the COVID-19 pandemic, according to the report.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.