The myriad crises of 2020 are upending the world of higher education, but few institutions have been more thoroughly unsettled by this year's upheaval than Northwestern University, whose sterling reputation—and that of its president, Morton Schapiro—have been tarnished by protests on campus, layoffs, a tuition flip-flop and the lingering perception that the institution and its leaders are out of touch with the cultural crosscurrents roiling the campus community.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.