“If they’ve gotten it down to one day, that is fantastic. I would applaud them for that,” said Sen. Terri Bryant. “But, that is not the average and that certainly is an outlier...I totally get it that this is bigger than just Illinois. But, the fact that you can’t get an IDES human being on the phone is a continued problem.”
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.