Committee questions IDES director, staff over unemployment handling – Capitol News IL

Acting Director Kristin Richards said individuals still wait between one to two weeks for a callback from the agency, depending on the subject of the call. “But I need to stress that if an individual has, for example, reached out to us about the status of their adjudication or appeal it could take four to six weeks because it’s working its way through the process and we need to connect with the right professional to help them. We realize that is less than ideal for individuals dying for an answer from IDES."