According to a report by PIRG, Peoples Gas, which distributes natural gas to most of the Chicago area, had some of the largest surcharges, and 29 percent of the company’s customers were behind on their bills as of January. The 818,289 residential customers of People Gas carried more than $146 million of debt to the utility company as of January 2021, while ComEd’s more than 3.7 million customers had just $120 million in debt.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.