Since 2018, the CBS 2 Investigators have chronicled Chicago’s unfair and potentially unlawful water billing practices. “Getting Hosed” started with one couple billed $58,000 for water they didn’t use. Every bill we’ve examined thereafter has been drastically inflated and the City department whose taxpayer-funded responsibility it is to provide safe, affordable drinking water has utterly failed consumers and undermined our investigative efforts at every turn.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.