The Secretary of State previously closed its doors to Illinoisans in March 2020 as part of Gov. J.B. Pritzker’s first statewide shutdowns, and again in November 2020, preempting a winter resurgence in coronavirus cases. However, this time White’s decision to close the offices marks a departure from other Illinois state departments – such as the long-beleaguered Illinois Department of Employment Security, which had been closed to the public for 531 days after the pandemic’s start
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.