How an ‘Unusual’ System Error Caused an Illinois Landlord’s $6K in Pandemic Aid to be Denied – NBC5 (Chicago)

For seven months, appeals from the Glendale Heights retiree by email and over the phone were denied. At one point, Gope Thadani said, officials at IHDA even discouraged him from calling again. “I called so many times and they kept telling me, ‘Nothing is going to change. That’s it'...“That's not the right way to talk to people."