The Chicago CityKey, since its launch in 2018, has helped noncitizens with applying for apartment leases, bank accounts and other services that require an official ID. But now, its own popularity threatens its success as the city sees a rapidly growing asylum-seeker population that is unlikely to slow down anytime soon.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.