"Not only are we seeing transit struggle to climb out of the hole that COVID-19 dug. We’re in the midst of a fundamental debate about whether transit systems need to make a full transition from their traditional status as a quasi-utility, for which government aid supplemented riders’ fares, to a public service, where fares are much less important than a much broader collection of social and economic goals."
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.