Cook County Board President Toni Preckwinkle acknowledges troubled tech overhaul – Chicago Tribune/Yahoo

“This company is a virtual monopoly, and it’s very difficult when you’re dealing with a monopoly sometimes to try to get the service that you need and require. We’ve been pushing them all the way along to provide better service. That’s been a challenge,” Preckwinkle said. The combined initial $75 million price tag for the three contracts - with the Cook County Clerk of the Circuit Court, the Illinois Supreme Court, and Cook County - has climbed to more than $185 million.