CTA President Dorval Carter defends handling of agency since pandemic as riders, City Council vent frustrations – CBS2 (Chicago)

While ridership at the CTA has gradually increased since cratering during the pandemic, it's still far behind pre-pandemic levels. Full data is not yet available for 2023, but through October of last year, ridership had gone up about 15%, still well behind 2019 levels. Since the pandemic, riders have frequently complained about less frequent and reliable bus and train service.