As of April 9, a total of 23,369 unpaid Pandemic Unemployment Assistance claimants had certified and have pending issues. But there are also 32,382 phone numbers are in the certification callback queue with IDES – up 3,000 from the week before.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.