IDES’ new callback system ‘has turned out to be a failure’ – ABC20 (Springfield)

Rep. Tim Butler, R-Springfield, said his office has heard from hundreds of constituents who have been waiting for months for a phone call: "The governor told us we were going to have this great system. Well, the great system has turned out to be a failure and the Governor's Office and his team don't answer any questions about it."

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