Rep. Tim Butler, R-Springfield, said his office has heard from hundreds of constituents who have been waiting for months for a phone call: "The governor told us we were going to have this great system. Well, the great system has turned out to be a failure and the Governor's Office and his team don't answer any questions about it."
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.