"Someone had gone into the system and changed my bank, then all of a sudden, I was locked out of IDES," said Valerie, an out-of-work financial analyst. The response she received from IDES begins, "This type of fraudulent activity...is often the result of individuals having weak security measures in place, or sharing information about their claim online."
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.