Less licensed and certified staff led to a significant drop in services when people needed help the most; Industry leaders told lawmakers employees are dealing with limited funding and burnout. And now Illinois Department of Human Services Secretary Grace Hou says the department is preparing for an expected shortage caused by unvaccinated workers.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.