In a complaint submitted to the U.S. Department of Health and Human Services (HHS) this month, two former Favorite Healthcare Staffing case managers alleged that Chicago’s shelters violated health information privacy laws by allowing shelter staff to access and download sensitive information on their own personal devices. The complaint notes that the staffing company the City of Chicago hired to manage the migrant shelters did not require data to be encrypted and allowed employees and independent contractors to share medical and other personal information over insecure communication channels.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.