Like small businesses across the country, most of the shops on Roscoe Street, a neighborhood shopping district on Chicago’s North Side, are eager to get back to normal after a year in which coronavirus restrictions held back foot traffic and limited in-person dining, shopping and services like haircuts. While business is coming back, small shops are now facing unexpected challenges, like shortages of workers, materials and capital that are preventing them from fully taking advantage of the state’s reopening earlier this month.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.