The problem, spokeswoman Rebecca Cisco said, involved an internal system error that was duplicating accounts “inadvertently” and causing some people to get locked out of their accounts. Cisco said the server issue was not a result of a hack, and the problem was resolved as of Thursday.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.