Thousands of unemployed Illinois residents waiting on call back from IDES – FOX32 (Chicago)

"What they show is that back in March, there were still over 100,000 total calls waiting for calls back...only fallen to 75,000 calls," said Adam Schuster, Senior Director of Budget and Tax at the Illinois Policy Institute. Schuster says it is hard to say whether that improvement is a result of IDES doing a better job, or it is just the economy improving.

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