Her son is already familiar with IDES’ flawed system. Last December the same IDES sent him the social security numbers of 14 strangers, as well as debit cards and unemployment letters intended for strangers but addressed to him. “I’m just at this point throwing my arms up,” he said, frustrated both at the scammers that set this in motion and the state that 12 months later can’t stop it.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.