“Opening our offices is going to be done with a real sensitivity toward making sure we have a safe environment for claimants and department employees,” she said. “It’s no secret that there have been acts of violence, threatening activity leveled at agency offices and that is hugely concerning. I have a real reticence to do anything that will put people in harm’s way.”
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.