Chicago’s 311 system turns into a ‘black hole’ for residents’ nonemergency complaints – Chicago Sun-Times

“People make a 311 request for a city service, go look at the status of their online request and see that it has been coded ‘completed.’ But then, they look out their front window and they see that the pothole is still gaping in their street,” outgoing Inspector General Deborah Witzburg said. “If people are asking the government for help, and they are not getting the help that they need, and they’re not able to get any information about why they’re not getting help, or when it might come, we are risking public trust in the provision of city services.”
4 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments
Deb
3 months ago

Maybe Chicago needs to hire city workers who want to work, not friends and relatives. Supervisors need to leave their offices and make sure workers are actually working. Chicago needs accountablity.

Wally
3 months ago

Trying to get dead tree cut down on side street in parkway. Filed requests. City started cutting down dead tree across street. Said, as long as you’re here, cut down ours. Told this was different work order, not ours. City could have saved expense of time and money sending out new crew instead of spending extra ten minutes cutting down ours. Took six months for new crew. Typical city and city workers.

Irish Patriot
3 months ago
Reply to  Wally

I read a tweet today that the famed economist Milton Freedman went to China and saw workers on construction sites digging with shovels instead using power equipment. He asked why this was the case, and the Chinese official replied that it was to ensure there were enough jobs for everyone. Freedman replied that they should trade their shovels for spoons if that was the goal. This is why it takes two separate crews to cut down two trees on the same street. They want to make work for everyone. They should give the crew axes and handsaws too to make… Read more »

Call my shrink
3 months ago
Reply to  Irish Patriot

They’d pull out their cellphones and call off if that happened on the job site

SIGN UP HERE FOR FREE WIREPOINTS DAILY NEWSLETTER

Home Page Signup
First
Last
Check what you would like to receive:

FOLLOW US

 

WIREPOINTS ORIGINAL STORIES

WE’RE A NONPROFIT AND YOUR CONTRIBUTIONS ARE DEDUCTIBLE.

SEARCH ALL HISTORY

CONTACT / TERMS OF USE