Chicago’s 311 system turns into a ‘black hole’ for residents’ nonemergency complaints – Chicago Sun-Times
“People make a 311 request for a city service, go look at the status of their online request and see that it has been coded ‘completed.’ But then, they look out their front window and they see that the pothole is still gaping in their street,” outgoing Inspector General Deborah Witzburg said. “If people are asking the government for help, and they are not getting the help that they need, and they’re not able to get any information about why they’re not getting help, or when it might come, we are risking public trust in the provision of city services.”
This is an unprecedented move by the school district that will disrupt the education of some 545 students. Eighteen-year-old Angeline Melody Solis said, “We don’t control the money and where the money goes so it really sucks that at the end of the day, we face the most consequences. … There’s just so many things that should have been taken into account, besides the money.”