Column: Column: Fix it, J.B.! Four months of failure in handling unemployment claims is enough – Chicago Tribune

Eric Zorn: "The concern here is not for veteran journalists who may have to dip into savings to pay their cable bills, but for those who have been living paycheck to paycheck and find themselves having to navigate a confusing, unfriendly website — if they even have access to a computer — that has a tendency to dump them into telephone hell. It’s a concern for the businesses who rely on their customers getting money to tide them over."