Despite record claims, smaller staff, embattled IDES in better spot than seven months ago new director says – State Journal-Register* (Springfield)

“Opening our offices is going to be done with a real sensitivity toward making sure we have a safe environment for claimants and department employees,” she said. “It’s no secret that there have been acts of violence, threatening activity leveled at agency offices and that is hugely concerning. I have a real reticence to do anything that will put people in harm’s way.”

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