“The calls need to get answered, the applications need to be taken and they need to process the claims and at the rate they’re doing this right now – at two percent of the calls coming in – they’ll never get their money,” State Rep. Fred Crespo, D-Hoffman Estates, said.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.