CHA officials waited weeks before hastily drawing up employee work-from-home plans that could reduce the risk of exposure for staff and residents. Some residents say they still haven’t heard what the CHA is doing to protect tenants and what will happen if the outbreak continues for weeks or months.
A largely unasked question is becoming glaring: Is Illinois doing all it should to use artificial intelligence to make government cost less and work better? So far, the evidence says no.