Audit blames poor communication between departments for Chicago’s water billing woes – CBS2 (Chicago)

The Department of Finance and the Department of Water Management have not consistently shared information about faulty meters, estimated bills, or account adjustments — leaving some customers with huge spikes in their water bills. "The range of that was from approximately $1,000 to one case study where the individual, the spike was approximately $23,000," said interim Inspector General Tobara Richardson.