New 2021 Chicago data shows 400,000 high-priority incidents where dispatchers had no police available to send – Wirepoints

By: Matt Rosenberg

As crime continues to roil economic and social life in post-George Floyd, post-Covid Chicago, getting policing and criminal justice right are crucial. City officials are failing at that task.

We’re already seen anemic rates of arrest and prosecutions in Chicago, accompanied by finger-pointing between politicians over crime and the court system. And years of no support from city leadership, anti-policing legislation and the damaging rhetoric of the “defund” movement have taken a toll on Chicago police morale and manpower.

All that has spread the police force so thin that, in 2021, one of law enforcement’s most basic functions, responding to high-priority emergency service calls in a timely manner, was regularly beyond their capacity.

New data uncovered by Wirepoints through public records requests to the Chicago Police Department (CPD) reveal that in 2021 there were 406,829 incidents of high-priority emergency service calls for which there were no police available to respond.

That was 52 percent of the 788,000 high-priority 911 service calls dispatched in 2021.

High priority calls include Priority Level 1 incidents, which represent “an imminent threat to life, bodily injury, or major property damage/loss,” and Priority Level 2 incidents when “timely police action…has the potential to affect the outcome of an incident.”

In pre-George Floyd, pre-COVID 2019, there were only 156,016 such instances for which dispatchers had no police available to send – 19 percent of the total number of high priority 911 service calls made that year. We have requested parallel data for 2020.

The 2021 high priority numbers include, among many other calls:

  • 14,955 – assaults in progress. 
  • 17,828 – batteries in progress. 
  • 16,350 – person with a gun.
  • 5,210 – person with a knife.
  • 12,787 – shots fired (reports from people, not the city’s automated “Shotspotter”)
  • 1,352 – person shot.
  • 887 – person stabbed. 
  • 14,265 – domestic battery. 

Nor were there police available for 49,686 domestic disturbances or 9,458 mental health disturbances. Or 3,386 dispatches for a robbery that had just occurred. Or the 2,427 dispatches about someone threatening suicide and the 2,951 dispatches stemming from reported violations of a court protection order. (For the full list of service calls, see the CPD’s FOIA response below).

Emergency police dispatches and call backlogs

Chicago police handled about 1.3 million dispatched 911 calls for service each year between 2019 and 2021. The data comes from a dashboard kept by the city’s Office of the Inspector General (OIG). OIG numbers come straight from the Office of Emergency Operations and Communications, which runs the city’s 911 center. 

About 800,000 of the calls for service each year are high priority (priorities 1 and 2), about 60 percent of the total.

While the number of emergency calls for service has remained consistent, there has been a considerable jump in the number of periods in which 911 dispatchers could find no takers for urgent calls of help needed. 

Those periods of backlogged dispatches are known by the somewhat misleading name of radio assignments pending or “RAP”.

RAPs occur and are tracked on a police district-by-district basis (there are 22 separate police districts in Chicago). It’s important to note that a RAP is not one delayed response to one dispatch. Instead, police representatives informed Wirepoints it is “a range of time in which no dispatchable resources are available in the District/dispatch group.”

A RAP is declared over only after all delayed responses to high-priority 911 dispatches have been cleared by police arriving on scene.

The numbers of annual reported RAPs grew from 5,077 in 2019 to 11,721 in 2021, up more than 130 percent. 

RAPs are to be avoided if at all possible, according to CPD’s own directive to staff on using its radio communications system. It says field supervisors should repeatedly check all available patrol and special unit personnel on duty to see if they can redeploy to new and high-priority dispatch requests, and that supervisors can deny lunches, personal breaks, and station assignments until the backlog ends.

As the number of RAP periods have grown, so, too, have the volume of high-priority, incident-specific 911 dispatches that weren’t answered in a timely manner. As mentioned above, there were 156,000 high-priority incidents in 2019, but more than 400,000 in 2021.

Waiting for help

High priority dispatches can wait as long as an hour, even two hours, for a response during RAPs. 

Last summer, a Chicago 911 dispatcher working the violent 11th Police District on the West Side was captured by Chicago Scanner’s Twitter account in revealing audio of backlogged dispatch call-outs. 

Audio from Chicago Scanner via crime news website CWB Chicago

Listening to the audio, Wirepoints could clearly discern details of 36 specific languishing dispatch requests. There were three noise complaints, two burglar alarm calls, four batteries in progress, eight instances of shots fired and seven domestic disturbances. 

Also backlogged with no timely response were a theft, a robbery, a stabbing, a domestic battery, a violation of a protection order, a suspicious person, a mental health disturbance, a large crowd disturbance, drag racing, another disturbance, an EMS vehicle needed, and “a citizen waiting for an assist for 102 minutes at Roosevelt and Central Park.”  

Of the response lag times of the 36 audible incidents reported, 13 were close to or in excess of two hours; 12 were close to or in excess of an hour; and most of the rest were clustered at 20 to 40 minutes each. 

Unfortunately, Wirepoints can’t determine just how long RAPs typically last. In a recent FOIA for 911 backlog details, Wirepoints asked for the average length of backlog periods in recent years. CPD said no such data existed. 

Although field supervisors are instructed under a CPD directive to “note in the supervisor’s management log (CPD-11.455) the time the RAP started, efforts made to end the RAP, and the time the RAP ended,” those records are paper only, not electronic, and they are reportedly not retained.

*****************

To many observers in Chicago, the increase in RAPs is one more indication of the need to restore police manpower to previous levels. The count of active sworn officers has fallen to 11,638 in June of this year, down from 13,251 in July of 2019, according to an OIG dashboard

But Chicago politicians, Cook County judges, prosecutors and state lawmakers will have to make policing a far more attractive proposition than it is today to repair the damaged morale that’s helping drive the ongoing exodus of sworn officers. 

Appendix

CPD 1st FOIA response: Count of Service Calls Occurring During Radio Assignments Pending, 2021

CPD 2nd FOIA response: Count of Service Calls Occurring During Radio Assignments Pending, 2019

84 Comments
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Anthony Alvizu
1 year ago

Start with the fact that dumb (Law Degree from lousy law school), Cabrini Green values, Kim (Yes I beat my old man – so what?” Foxx is the re-elected DA funded by George Soros and you get what you get. Lori Lightfoot was supposed to be a reformer – she will be replaced with a more malleable doofus shortly but nothing will change for the good. Lori did some serious damage but she has the biggest package in the room. She is but the whipping post for the ills dreamt up by a team of failures, losers, hangers on, former… Read more »

Roland Vanags
1 year ago

Chicago will send cops to emergencies IN OTHER COUNTIES.Also they will set up drunk-driver checkpoints which tie up 20 man-hours.

Jason
1 year ago

In theory, when someone calls 911 it is for an emergency where the Police are needed immediately to remedy a dangerous situation. As the mass exodus from law enforcement continues, citizens are finding themselves left to their own devices as fewer officers remain to answer their calls for help. This is only getting worse as crime rises and criminals operate with reckless abandon. Matt Rosenberg does an excellent job highlighting this dangerous trend with data in the article below. I wish I was simply being dramatic however I am just being real.

Terry Keigher
1 year ago

Police I know no longer Police. Kid around by saying they are retired on duty. Just hide and avoid any paper or arrests. It’s the new Policing strategy. Hands are tied so why care is the attitude.

Elisabeth Montgomery
1 year ago

Thanks for the stats. They are very well laid out. Americans have grown numb living in abject fear. Solutions, like increased mental health personnel in police forces and community guardians fall short due to all the readily available guns.
Curious to know how

Terry
1 year ago

Very thorough article. Crime statistics look bleak in the years following the pandemic and George Floyd. A few thoughts: 1) It’s been said we need a Marshall Plan for inner-city youth. We do. Single parents, no parents. The gang as “family.” No values instilled. We’ve already lost three generations because we didn’t focus on violent crime and instead started jailing people for possession of drugs. What do you expect when you jail would-be fathers for petty crimes, and that’s what effectively happens when someone accumulates multiple offenses for this small-time picayune minutia. Now they’re multiple-time offenders and the system railroads… Read more »

Ataraxis
1 year ago
Reply to  Terry

We had a Marshall Plan called the Great Society or War on Poverty. More than 20 trillion spent over decades and the poverty rate remains the same. Throwing money at people never works. The only thing that works is improving the economy like Trump did, which lowered minority unemployment drastically and gave people hope. Ask yourself why Chicago politicians have never implemented tax free zones in depressed areas to incentivize employers to set up manufacturing plants. Pretty basic stuff, but instead the politicians keep doing the same things over and over that never work and waste money. They also scream… Read more »

1 year ago
Reply to  Terry

Calling it out across the chasm. Good points, Terry, and thank you. Omertà among law enforcement is indeed one more thing that must change. You also correctly identify the crucial role of parents and the core family.

Jeffrey Carter
1 year ago

If I lived in that area, I’d have an arsenal in my house. Police are not first responders, they are second/third/fourth responders. A lot of it not their fault especially in Chicago, but when you look at Uvalde, their errors were self-inflicted.

debtsor
1 year ago
Reply to  Jeffrey Carter

As we learned all throughout the St. George Floyd riots: In Blue Cities – defending yourself is criminal. Better to let the ‘mostly peaceful’ home invaders have their way.

Jeffrey Carter
1 year ago

CPD will have trouble recruiting-especially given the pension situation as well

Kathleen
1 year ago
Reply to  Jeffrey Carter

They already do. Only 46 applied to take the last test.

debtsor
1 year ago
Reply to  Kathleen

Policing in Chicago, to a large extent, is a inter-generational family business, with law enforcement present all throughout the family trees of entire neighborhoods. These cop families are starting to leave Chicago policing. I read a story back – likely here – of a long time CPD officer who moved to Arlington Heights and was amazed at how respectful the residents were towards police. Furthermore, many of these Chicago families are telling their children to get jobs outside of law enforcement instead. The ramifications of this will be massive and systemic as a century long pipeline of good qualified police… Read more »

Last edited 1 year ago by debtsor
Anthony Alvizu
1 year ago
Reply to  debtsor

Great observation re law enforcement and PD in my home town. You are wrong re Lightfoot being the worst mayor, you mean she is the worst YET. More incompetence sure to follow.

russ z
1 year ago
Reply to  Anthony Alvizu

Funny how spending on police tripled under Lori’s watch, though

Ed
1 year ago

Shame on the woke so called Chicago News organizations (CBS2…NBC5…ABC7…WGN9…LocalFOX12) for being silent over the past three years and not holding Lightfoot accountable for her pathetic policies that have led to 200% increase in shootings in Chicago (Since Lightfoot was elected in 2019)…leaving Chicago with 3,000 less officers to control law and order and the destruction of this World Class City!

Last edited 1 year ago by Ed
Byteme
1 year ago

But hey, ‘defund the police’. And Lori Lightfoot and Biden want to eff the Supreme Court …

Bobbi
1 year ago

What the left can’t control, they destroy. I believe that Americans are firmly in the center, and it’s time to push the far left right off the table.

Shawn Mitchell
1 year ago

This is very troubling. Unsafe levels of staffing is becoming common in our megalopolises and urban combat zones, but Chicago seems to excel at it. It’s likely due to a combination of factors, including dangerous working conditions, a wary even hostile citizenry, a media climate that portrays cops as the bad guys and exacerbates the prior factors, and a city council and mayor (boy she gives me the creeps) and management that inclines toward defund the cops. There would seem to be no solution except the obvious one: Chicago voters get sick and angry about the mayhem and elect different… Read more »

Karen
1 year ago

” Chicago City officials are FAILING at that task” ( my emphasis,) Not ony failing, but clearly in denial. As always, well researched, but my guess is Mayor Lightfoot fancies herself too important to read the facts, Hence, and sadly, the mayhem will continue. And by no means am I letting the judges and prosecutors( led by the most negligent Kim Foxx) off the hook. They have no shame whatsoever! This once vibrant city…is slowly becoming Detroit.,or worse.

Indy
1 year ago

This is what Chicagoans want.
More officers need to quit the Chicago Police Department and save themselves.

Rick
1 year ago

Police don’t protect you, they are here to clean up the mess after you are a victim. And hopefully to get the wheels of justice rolling, but we know the DA will put the brakes on that too. It is, and always has been, up to families to protect themselves, to whatever degree they can. Pretend the police won’t come, then devise a plan.

Chuck in Orland
1 year ago

What is amazing is there are less than 2 million people in Chicago over 16, @40% of the adults in Chicago are calling in a priority 1 or 2 call in 2021. I would assume those percentages are higher in the south and west side.

I live in the SW suburbs, and have called 911 once in 30 years.

Josh
1 year ago

Stunning and tragic. Hopefully your excellent reporting will spur action.

Michael Krull
1 year ago

Tragic and appalling. One of the main purposes of government is to protect citizens. Clearly, Chicago is failing in this essential duty. In the current political environment, is it even possible for CPD to staff up? Funding for increased officer pay should be explored by cutting mid-level bureaucrats throughout city government. The public needs to demand more officers from aldermen and the mayor – or bring impeachment proceedings, civil and criminal lawsuits against elected officials. Get major businesses to help fund these actions. Chicago used to be a great city; it can be great again. New leadership is needed –… Read more »

Andy B
1 year ago

In 57 years of living in and around Chicago this is definitely the worst it has been. The city feels as if it is either at the apex of the pendulum swing, about to start coming back if voters will be responsible…..or teetering at the edge of a tall cliff. I expect the rise in mortgage interest rates, of all things, may be the catalyst for positive change as even people of means find themselves trapped in the city, unable to sell their homes. Maybe then the lightbulbs turn on.

Jay Fled
1 year ago
Reply to  Andy B

That may be the only thing that saves the city. Two or three years ago, it was easy to get out, houses sold easily for good prices and there were plenty of houses available in desirable places to move to. Currently, selling a house in Chicago is a challenge, and values are starting to come down. In addition, most movers have been priced out of the desirable markets so there is no where to go anyway. The only realization may be that “I am trapped here, so I should do what needs to be done to improve my situation.” The… Read more »

Eric79
1 year ago

I listen to the police scanner at night via the internet. And it is always common every day to hear the dispatcher say s/he has no available units. Then list a backlog of 20 or 30 cases that are 2 hours or more over their limit.

If anyone wants to listen to police scanners over the internet check out Brodcastify.com You need to know your district in Chicago to get the location you want.

1 year ago
Reply to  Eric79

Important stuff, thank you for underscoring that. The evidence of the problem is out there daily – and especially nightly – if wants to dial it in.

Molly McShane
1 year ago

Just listen to the scanner, the police cannot keep up…all done on purpose to break the backs of our good men and women in blue. What do our tax dollars pay for exactly?

JWB
1 year ago
Reply to  Molly McShane

Corruption and egregiously inflated public pensions.

Last edited 1 year ago by JWB
Flavia
1 year ago

The Left is deliberately keeping minority neighborhoods in the dark about the truth of what is happening with crime, community security, and voting. We are living in separate worlds by design.

Steve B.
1 year ago

Stunning and sickening, especially the dramatic deterioration in just two years. The raison d’etre of government is to keep the peace. But with a government more interested in inciting violence, That Toddlin’ Town is no longer My Kind of Town. Couldn’t even go back for my college reunion in Hyde Park! Hey, brilliant minds at my Alma Mater–any ideas how to fix this mess?

Julie S
1 year ago

This data is more alarming than I imagined. Leave your home at your own risk. And we’re not really safe at home either. I don’t think that we can recruit and staff fast enough to get police levels where they need to be. It seems to me that a reorg of the police department is also needed. For example, police stations are staffed with officers. Could any of their functions be turned over to non-officers, such as taking accident reports, etc.? And get these officers on the streets? I think we need to get creative. But one thing I know… Read more »

1 year ago
Reply to  Julie S

There is definitely some “civilian-ization” which could occur for some positions filled by sworn officers, across many if not all of the CPD’s 24 districts. We intend to look more closely at that, along with whether or not more sworn officers need to be hired or not.

Bethany D
1 year ago

As someone who worked in law enforcement, I’m not surprised there’s been a mass exodus from the job. Corruption, apathy, anti police rhetoric, lack of commitment from prosecutors to see perpetrators jailed with real time for crimes…we don’t pay enough for a good cop to serve and sacrifice under those conditions.

SteveOh
1 year ago
Reply to  Bethany D

I’ll go out on a limb with these thoughts/guesses: A very significant factor could be there aren’t enough jails and probably isn’t enough money in the City Budget to quickly build more. They’ve overspent everywhere they could, mostly pay and pension/health rolls-royce benefits. Clearly need MANY more jails, quicker trials, longer sentences, and death penalty should be used for all murders that had slam-dunk guilty verdict. Heck, probably should be death penalty for attempted murder. But hey, all that’s irrelevant, won’t ever happen. PS: GREAT ARTICLE MATT ROSENBERG ! PSS: Those ideas apply to most of the largest cities in… Read more »

Last edited 1 year ago by SteveOh
Steve Augustus
1 year ago

These numbers are overwhelming just to read but the acceleration of their increase suggests a frightening critical mass of crime consuming the city police resources are not very far away at all.

Nick T
1 year ago

There is no reduction or control of crime unless someone gets tough on criminals. All other policies have failed.

Michael Smith
1 year ago

Perfect example of how governments all around the country are failing the people they serve in the most basic of responsibilities, to protect person and property. John Locke noted this in 1689 when he wrote “The reason why men enter into society, is the preservation of their property…” Any government that fails at this duty and responsibility is no government at all. Locke also wrote: “[W]henever the legislators endeavour to take away, and destroy the property of the people, or to reduce them to slavery under arbitrary power, they put themselves into a state of war with the people, who… Read more »

ProzacPlease
1 year ago
Reply to  Michael Smith

So true. Unfortunately, the unlimited hubris of the “progressives” leads them to confidently toss aside the lessons that our ancestors worked so hard to learn. History is screaming at us as loudly as it can, but we refuse to listen.

Silverfox
1 year ago
Reply to  Michael Smith

History—That’s why the woke left is so busy rewriting it. And what they can’t rewrite, they cancel. That’ the reason we have to take so many statues down and deface the few still left.

Jerald L Dyson
1 year ago

What is astonishing is for politicians, from Joe Biden, down to Lori Lightfoot, claim to be doing everything they can to fix (fill in the blank, energy prices, crime, inflation, border security)…and yet it is just words, false promises, because their actual policies — on energy, crime, inflation, the border — are the exact opposite of policies that would address those problems in anything like a positive way. On energy, there is a war on energy producers, i.e. fossil fuels. On border security, illegal immigration is the goal, and the drugs, death and human trafficking is just a ignored byproduct.… Read more »

Chuck
1 year ago

Chicago needs more police and respect for law enforcement. How can you be an effective white officer on the South side? People are afraid to come to Chicago with the flash mobs on Michigan avenue and car-jackings on the North side. Tearing down statutes of Columbus without consequences. We are going to see a lot of concealed-carry responses.

Connie
1 year ago

CPD needs to improve morale on the force in order to attract and retain police officers. If CPD wants to make a convincing case to city officials, they need to maintain detailed records of RAP periods to show how the public is being put in harms way.

Silverfox
1 year ago
Reply to  Connie

All true, but it’s very hard to improve morale while you can hear demands to defund the police continually being shouted

Paul Boomer
1 year ago
Reply to  Connie

The city, the mayor, the city council, the politicians don’t care. Get that straight, They Don’t Care. They have no fear of being removed from office, they will always get reelected. They Don’t Care.

Chisel
1 year ago

The pro concealed carry folks rightfully stated in 2019,
‘”When seconds count, the police are minutes away”.

2022 “When seconds count, the police are hours away”

Now what? Wait for a Mental health expert, or a City funded “violence interuptor “?

Cathy
1 year ago

Holy cow! Don’t people matter to the woman who runs Chicago, Mayor Lori Lightfoot? She must support law and order if Chicago is to remain a livable city for its residents. Many will flee for their own safety, if they haven’t already.

James Watkins
1 year ago

These are stunning statistics. I had heard something about this but had no idea the extent of it until now. “Defund the police!” the Democrats screamed. This is the result. Real people hurt. Mostly people of color for whom apparently there is nothing that can change their minds about voting for Democrats, decade after decade.

David C
1 year ago

This article was mentioned on the AM radio talk show I was listening to this morning. It should be mentioned on all local and even national news and talk programs because most people are unaware how pathetic the situation has become.

Cole
1 year ago

Appalling is too soft a word for this.

Molly
1 year ago

400,000 incidents. That blows me away. The numbers are just depressing when they’re not truly alarming. I don’t blame Chicago police officers for taking early retirement. Something has to happen to make the voters of Chicago take their dire situation seriously. How bad do things have to get?

Linda Cappozzo
1 year ago

The police have repeatedly been thrown under the bus. When a mayor cares more about popcorn than victims tells all. Due to a couple of bad cops the rest have been deemed bad. This is not third grade folks. I have friends who are ex cops. They could not and wouldn’t serve now. Time off, vacation time being denied. Why? Lack of personal? If you cause it clean it up. Who’s in charge? As in what’s required of this position too many officers have seen things they can’t and won’t speak about. Stop the nonsensical talk about defund and dismantle… Read more »

Preston
1 year ago

A few years ago, I asked a sergeant with the Chicago Police Department if proactive policing was gone for good. He said of course it’s gone, and it’s not coming back. Proactive policing is going after people who you know are criminals and breaking them up on the street making them leave an area and so on. So that is gone. Then you have the fact that the police are attacked and vilified throughout the country. I know quite a few Chicago police officers, and when speaking about these issues I often hear from them that they don’t know why… Read more »

Patty Micheletto
1 year ago

Great article. The numbers are shocking and depressing. Everyone needs to think long and hard at election time and realize this progressive approach does NOT WORK

Duke of Something
1 year ago

No gonna happen, ChiTown, NYC, LA, these places will burn to the ground before their hardcore Dem party loses control.

Hassan Nurullah
1 year ago

An increase in mayhem of this sort does not occur absent serious and direct planning. Order out of chaos is the surest protocol employed by competent despots when securing power. The modern day inept variety goes too far and is more likely to inspire rebellion amongst the law abiding citizenry.

Agatha
1 year ago

If after years of mayhem in Chicago The politicians Have not figured out that they are the problem I don’t see this being solved anytime soon. Why would any police officer want to remain in Chicago? So many other States respect law and order that would be glad to have them right now. Votes have consequences. And Chicagoans are reaping the fruits of voting wrong for decades. I would be interested to learn how many police officers have taken early retirement or left for other locations in the past 3 years.

Last edited 1 year ago by Agatha
Tim Favero
1 year ago

More disheartening information from the City of Chicago. I keep hearing that several police officers are making over $100,000 in overtime. Chicago needs more police officers and with the current climate of them leaving, the city is no longer safe.

Paul Boomer
1 year ago

The dialing 911 experience in Chicago. Ring, ring, “Hello, thank you for calling emergency 911. No one is available to answer your call. If you know your party’s extension please enter it now. If you care to wait for an operator to answer the wait time is currently 73 minutes. Thank you for calling 911”.

George
1 year ago

Doesn’t surprise me. At one time in Chicago it was an honer to be in law enforcement. There would be over a thousand applicants, now Chicago is lucky to have a hundred
The political climate in Chicago and most major cities have made the police be the bad guy and maybe a small fraction were but the criminal is now the new hero

Jay
1 year ago

Can I assume that all cruisers have tracking devices that HQ can see? Just want to make sure that there’s no shirking of responsibility by patrolmen. I wouldn’t BLAME them, understand, for not wanting to go into a dangerous, potentially lethal situation or having cameras all over docking every move. Really respect those still out there.

So it’s a matter of being 2500 officers down. That’s huge. And can I assume there are no more funds in the city budget for more officers, and/or higher pay? It’s truly hazardous.

John in Chicago
1 year ago

Wow….defunding the police through retirements and transfers out of the CPD while pretending to support them.

Tom
1 year ago

The numbers are just shocking. Sad to see what has happened to Chicago.I am worried for my family and friends that are still there. But after several years of demonizing Police I will bet they will be hard pressed to fill staffing shortages.

Dan
1 year ago

The numbers just boggle the mind. When you hear 400,000, you automatically assume it’s a national number, because it simply can’t just be one Midwest city, right?

But don’t complain or the mayor might attack you with profanity.

rose
1 year ago

I grew up in Chicago in a pretty tough neighborhood. 
Never did I imagine my beloved City would turn into a $hithole.
The people of Chicago need to wake up, you can’t have ONE political party running it, this is what has ruined it. You need opposition to balance it out.
Things are just going to get worse, and if you have NO tourism, NO ONE spending money in the city, do you think the powers that be aren’t going to charge its residents more?  

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